Cancellation & Reschedule Policy

General Policy (All Clients)

• Rescheduling Requests: Must be made at least 3 full days before your appointment. At that time your appointment will be moved to "Cancelled" status in our system.

• Fees: A $45 cancellation/reschedule fee applies. This fee must be paid before a new appointment is scheduled.

• Your paid farm visit fee ($75) is forefited for the cancelled appointment. 

• Unpaid Fees: Failure to pay will result in suspension and possible termination of services.

• Services will only resume once payment is confirmed.

• Why We Charge This: Short-notice cancellations are difficult to fill. The fee helps cover lost income, administrative time, and schedule adjustments.

Within 72 Hours ( 3-days)  & No-Shows

• No-Shows: If we arrive and you are not present without communication, your entire payment is forfeited and you may be removed from our service list.

• Frequent Cancellations: Clients who cancel or reschedule more than twice  in one year may be removed from our client list without refund.

Additional Policy for Happy Hooves Family Members (Routine Visits)

• Reminders: We send visit reminders a few days prior (holidays and weekends may affect notice) via Messenger or text.

• Confirmation Required: If we do not receive confirmation in a timely manner (within 8 hrs of the message sent from our system) , your appointment will be cancelled, your farm visit fee forfeited, and rescheduling will follow our standard Cancellation & Reschedule Policy.(see above) 

• Discount Window: If your reschedule date falls outside the 8-week window, the 20% discount is lost and regular pricing will apply.

• Why This Matters: This policy helps us finalize route schedules efficiently, since we often serve multiple clients in a single day.

Thank you for your understanding and cooperation. These policies keep scheduling fair and reliable for everyone while ensuring we can continue to provide quality care and services for you and your animals.

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